Medical Record Services

Medical Record Services
At Navamin 9 Hospital group, patients are welcome to request their own Medical Records. However, you must agree to the following conditions to request the Medical Records.

1. ABOUT MEDICAL RECORD

  • Medical records are highly confidential because of personal information. You have the right to access your own medical information. With some exceptions, health care providers will release a copy to you and your authorize representative.
  • To receive copies of a patient’s medical record, the patient must sign an authorization letter to the hospital, and also attach a copy of the patient’s passport as proof of identity.
  • You have the right to request of your dependents (e.g. children) if they have not yet reached the age of 21. You can do this by providing the hospital with a copy of the guardian’s passport as well as the authorization letter, and submitting it with a copy of the child’s birth certificate. After the age of 21, a person must sign for their own records.

2. WHAT INFORMATION IS IN THESE MEDICAL RECORDS?

  •  Medical certificate
  • Insurance or other medical form
  •  Copy of medical record

Note: Medical records are available in a form of paper or CD-ROM

3. PERSON AUTHORIZED TO RELEASE MEDICAL RECORDS.

  • Generally, only the patient can authorize the release of their own medical records. However, there are some exceptions to the rule, and generally the following can sign a release:
  • Parent of a minor dependent under 18 years old
  • Legal guardian: Must have a copy of the patient’s passport, including a copy of the birth certificate.
  • Agent/Representative (someone you select to act on your behalf): Must have a copy of the patient’s passport, including patient’s authorization letter.

4. AUTHORIZED DOCUMENTS NEEDED.

  • In the case where you are requesting the medical record by yourself, on the day you pick up the records, we must be given a copy of your ID/passport. If you are requesting us to send via post, fax of email, you will need to provide us with a copy of your ID/passport, as well as the fax number or email address where the records should be sent.
  • In the case where a patient agrees to release the medical record to an agent/representative, this agent/representative must provide us a copy of the patient’s ID/passport and authorization letter. The letter must state that you are an authorized representative, state that Navamin 9 Hospital should release these medical records to this authorized representative, and have the patient’s signature, along with the date the document was signed.

SERVICE HOURS
DAILY: 08:00 - 17:00 Hrs.

LOCATION
1st Floor Navamin 9 Hospital

CONTACTS
+66 2 (0) 518 1818

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