At Navamin 9 Hospital group, patients are welcome to request their own Medical Records. However, you must agree to the following conditions to request the Medical Records.
1. ABOUT MEDICAL RECORD
Medical records are highly confidential because of personal information. You have the right to access your own medical information. With some exceptions, health care providers will release a copy to you and your authorize representative.
To receive copies of a patient’s medical record, the patient must sign an authorization letter to the hospital, and also attach a copy of the patient’s passport as proof of identity.
You have the right to request of your dependents (e.g. children) if they have not yet reached the age of 21. You can do this by providing the hospital with a copy of the guardian’s passport as well as the authorization letter, and submitting it with a copy of the child’s birth certificate. After the age of 21, a person must sign for their own records.
2. WHAT INFORMATION IS IN THESE MEDICAL RECORDS?
Insurance or other medical form
Copy of medical record
Note: Medical records are available in a form of paper or CD-ROM
3. PERSON AUTHORIZED TO RELEASE MEDICAL RECORDS.
Generally, only the patient can authorize the release of their own medical records. However, there are some exceptions to the rule, and generally the following can sign a release:
Parent of a minor dependent under 18 years old
Legal guardian: Must have a copy of the patient’s passport, including a copy of the birth certificate.
Agent/Representative (someone you select to act on your behalf): Must have a copy of the patient’s passport, including patient’s authorization letter.
4. AUTHORIZED DOCUMENTS NEEDED.
In the case where you are requesting the medical record by yourself, on the day you pick up the records, we must be given a copy of your ID/passport. If you are requesting us to send via post, fax of email, you will need to provide us with a copy of your ID/passport, as well as the fax number or email address where the records should be sent.
In the case where a patient agrees to release the medical record to an agent/representative, this agent/representative must provide us a copy of the patient’s ID/passport and authorization letter. The letter must state that you are an authorized representative, state that Navamin 9 Hospital should release these medical records to this authorized representative, and have the patient’s signature, along with the date the document was signed.